Shipping Damage

Shipping Damage

Once you have determined that the products shipped to you were received damaged, you need to notify us and the carrier (ie. Swiss Postal, DHL , etc.) immediately. If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of-delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (Svwiss Postal, DHL , etc.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier. Most trucking companies will only deal with the receiver in cases of damaged goods. Please DO NOT ship the product back to us without contacting us first and receiving an RMA number and all the important instructions. Also, if there was any internal (non-visible) damage, this will need to be reported to us and the carrier within two days of receiving the product. Once you have informed us (and the carrier) with this information we will send you complete instructions on how we will be taking care of the damaged goods. We wish to take care of you and get your damaged product replaced as soon as possible. Please do let us know if you have not received the instructions within 1-2 business days.

RMA Explanation

When it is necessary to return a product, please use our online RMA request form prior to doing so. All returns, regardless of how they were shipped or where they were shipped from must be referenced by an RMA Number (Returned Materials Authorization Number). Do not refuse your shipment, as you will be responsible for any additional shipping charges incurred for the refusal.

HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.

We will only accept a return if a Return Materials Authorization number (RMA) has been issued, the product is returned in the original manufacturer's packaging, and it has been less than 10 days since the order was received.

Listed products (items that have listed prices on our web pages) may be returned within 10 days of receiving them; the products must be brand new (never used) and in perfect condition with all manufacturer's packaging. In order to keep our prices at their lowest, we charge a standard 15% restocking fee (which can be lowered with a comparable reorder) and your original shipping and processing charges will not be refunded. Items returned after 10 days or without an RMA #, should it be decided that they will be accepted, are subject to a higher restocking fee. Returns without an RMA can also possibly delay processing of your credit.

We do not accept returns for used or assembled products. We do not sell used products and you will not receive any used or refurbished merchandise from us.

Please contact us if you wish to return any products. Items must be brand new (never used), in perfect condition, with all manufacturer's packaging. We will issue you an RMA number and return instructions on how and where to ship the products.

Items that were NOT shipped by a Standard Carrier (for example of a standard carrier, we mean companies such as Swiss Post, DHL, etc...) may NOT be returned.

It isn't easy or convenient (for you or us) when you need to return something. If you aren't certain the products you are ordering are EXACTLY what you want/need and expect; please do not order it from us. Please keep in mind, items returned after 10 days are subject to a higher restocking fee or may not be returnable at all.